Termos do serviço

TERMS OF SERVICE

Last updated: [DATE]

These Terms of Service apply to your use of the [STORE NAME] website and to purchases made through our online store.

The terms “we”, “us” and “our” refer to [LEGAL COMPANY NAME], trading as [STORE NAME].

By using our website or placing an order, you agree to these Terms of Service.

1. Business Information

Legal company name: [LEGAL COMPANY NAME]
Trading name: [STORE NAME]
Company number: [COMPANY NUMBER]
Registered office: [REGISTERED OFFICE ADDRESS]
Email: [CUSTOMER SERVICE EMAIL]

2. Website Use

You may use this website only for lawful purposes.

You must not:

• Attempt to gain unauthorised access to the website
• Upload viruses, harmful software or malicious code
• Copy or commercially exploit our website content without permission
• Use false information when placing an order
• Use the website for fraudulent or unlawful activity

We may restrict or terminate access where we reasonably believe these terms have been breached.

3. Product Information

We take reasonable care to ensure that product descriptions, specifications, images, prices and availability are accurate.

Screen settings, lighting and photography may cause colours to appear slightly different from the physical product.

Where we sell refurbished, pre-owned or graded devices, the product page will describe the applicable condition or grade. Refurbished products may show signs of previous use consistent with their stated grade.

Battery condition, cosmetic condition, accessories, network status and warranty coverage will be as described on the relevant product page.

4. Orders

Submitting an order does not mean that it has been accepted.

An order is accepted when we send a dispatch confirmation or otherwise confirm acceptance in writing.

We may refuse or cancel an order where:

• The product is unavailable
• The price or product information contains an obvious error
• Payment cannot be authorised
• Fraud or unauthorised activity is suspected
• Delivery cannot be completed to the address provided
• Purchase limits have been exceeded

If payment has already been taken for a cancelled order, we will issue a refund.

5. Prices and Payments

Prices are displayed in pounds sterling unless stated otherwise.

Prices [INCLUDE / EXCLUDE] VAT where applicable.

Payment must be completed using one of the payment methods shown at checkout. Orders may be subject to fraud-prevention and identity-verification checks.

The customer confirms that they are authorised to use the selected payment method.

6. Discount Codes

Discount codes:

• Must be entered before completing checkout
• Cannot be exchanged for cash
• May have an expiry date
• May be limited to selected products or customers
• Cannot normally be combined unless stated otherwise

We may cancel or restrict a discount where it has been used fraudulently or contrary to its stated conditions.

7. Delivery

Delivery times are estimates unless we expressly guarantee a delivery date.

Customers must provide an accurate delivery address and make reasonable arrangements to receive the order.

Additional details are available in our Shipping Policy.

8. Returns, Cancellations and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

Nothing in these terms limits your statutory rights, including your rights where goods are faulty, not as described or not fit for purpose.

9. Mobile Phones, Tablets and Electronic Devices

Before returning an electronic device, the customer must:

• Back up any required personal data
• Remove SIM and memory cards
• Sign out of personal accounts
• Disable Find My iPhone, Google Factory Reset Protection and similar security features
• Remove all passcodes and activation locks
• Factory-reset the device where appropriate

We are not responsible for personal information left on a returned device.

We may be unable to inspect, repair, exchange or refund a device until all account locks and security restrictions have been removed.

The serial number and IMEI number of a returned product must match the product originally supplied.

10. Warranty

Products are supplied with the warranty stated on the relevant product page.

Warranty coverage does not normally include:

• Accidental or liquid damage
• Misuse or neglect
• Unauthorised repairs or modifications
• Cosmetic wear arising after delivery
• Damage caused by incompatible accessories
• Loss or theft

Warranty terms do not replace or reduce your statutory consumer rights.

11. Intellectual Property

All website content, including text, logos, graphics, product photography and design elements, belongs to us or is used with permission.

Content may not be copied, reproduced, republished or commercially used without written permission.

12. Third-Party Services

Our website may contain links to third-party websites or use third-party services, including Shopify, payment providers, delivery companies and analytics services.

We are not responsible for the content or independent practices of third-party websites.

13. Reviews and User Content

Where you submit a review, photograph or other content, you confirm that:

• The content is accurate and lawful
• You have permission to submit it
• It does not infringe another person’s rights
• It does not contain abusive, misleading or harmful material

We may remove content that breaches these requirements.

14. Liability

We do not exclude or limit liability where it would be unlawful to do so, including liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or breach of statutory consumer rights.

We are not responsible for losses that were not reasonably foreseeable or for business losses arising from a consumer purchase.

15. Changes to These Terms

We may update these Terms of Service when our services, business practices or legal obligations change.

The version displayed at the time an order is placed will normally apply to that order.

16. Governing Law

These terms are governed by the laws of [ENGLAND AND WALES / SCOTLAND / NORTHERN IRELAND].

Customers retain any mandatory consumer protections that apply in the part of the United Kingdom where they live.

17. Contact Us

Questions regarding these Terms of Service should be sent to:

[LEGAL COMPANY NAME]
[BUSINESS ADDRESS]
Email: [CUSTOMER SERVICE EMAIL]
Telephone: [PHONE NUMBER]