Política de envío

SHIPPING POLICY

Last updated: [DATE]

This Shipping Policy explains how orders placed through [STORE NAME] are processed and delivered.

1. Order Processing

Orders are normally processed within [1–2] working days after payment has been successfully confirmed.

Orders placed on weekends, bank holidays or after our daily cut-off time may be processed on the next working day.

During sales, public holidays or other busy periods, processing may take slightly longer.

2. UK Delivery Options

We currently offer the following delivery options:

Standard Delivery
Estimated delivery: [2–5 working days]
Cost: [£AMOUNT / FREE OVER £AMOUNT]

Express Delivery
Estimated delivery: [1–2 working days]
Cost: [£AMOUNT]

Next Working Day Delivery
Order before: [CUT-OFF TIME]
Cost: [£AMOUNT]

Delivery estimates begin after the order has been dispatched. Delivery dates are estimates and are not guaranteed unless expressly stated during checkout.

3. Delivery Areas

We currently deliver to:

[MAINLAND UK / ENGLAND, SCOTLAND, WALES AND NORTHERN IRELAND]

Additional charges or longer delivery times may apply to Northern Ireland, the Scottish Highlands, islands and other remote locations.

We currently [DO / DO NOT] deliver internationally.

4. Tracking Information

Where tracking is available, you will receive a dispatch confirmation containing the tracking details.

Tracking information may take several hours to become active after the parcel has been collected by the delivery company.

5. Delivery Address

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if an address needs to be changed. We cannot guarantee that changes can be made after an order has been processed or dispatched.

We are not responsible for delays or losses caused by an incomplete or incorrect address provided by the customer.

6. Delivery Attempts and Returned Parcels

The delivery company may attempt delivery, leave the parcel in an authorised safe place or provide instructions for collection or redelivery.

If a parcel is returned to us because:

• The address was incorrect
• Delivery was refused
• The parcel was not collected
• Delivery attempts were unsuccessful

we may charge the customer for redelivery or deduct the original return-to-sender cost from the refund where legally permitted.

7. Missing Parcels

If tracking shows no movement or your parcel has not arrived within the expected delivery period, contact us at [CUSTOMER SERVICE EMAIL].

We may need to open an investigation with the delivery company before providing a replacement or refund.

Please do not submit a payment dispute while a carrier investigation is still in progress unless necessary to protect your legal rights.

8. Damaged Parcels

If the parcel arrives visibly damaged, please photograph:

• The outer packaging
• The shipping label
• Any internal packaging
• The damaged product

Send the evidence to [CUSTOMER SERVICE EMAIL] with your order number as soon as possible.

Please keep all packaging until we have completed our investigation.

9. Separate Shipments

Orders containing multiple items may be delivered in separate parcels. You will receive separate tracking information where applicable.

10. Pre-Orders and Back Orders

Products marked as pre-order or back order will display an estimated dispatch date on the product page.

Any date provided is an estimate and may change because of supplier or transport delays. We will contact you if there is a significant delay.

11. Contact Us

Email: [CUSTOMER SERVICE EMAIL]
Telephone: [PHONE NUMBER]
Business hours: [BUSINESS HOURS]